Shipping, Returns & Refunds Policy
Last updated: 3 November 2026
At Gem & Bloom, we want your shopping experience to be as lovely as the jewellery you create and wear. We take care in preparing and packaging every order to ensure your pieces arrive safely.
1. UK Delivery
We offer delivery throughout the United Kingdom.
Standard UK Delivery: £2.99
Estimated Delivery Time: 2–3 working days
Free UK Delivery: On orders of £35 or more
Delivery times are estimates and may vary due to order processing, postal delays, weekends or public holidays.
2. International Delivery
We are happy to welcome customers from around the world.
Standard International Delivery: £5.99
Estimated Delivery Time: 5–7 working days
Free International Delivery: On orders of £70 or more
International delivery times are estimates and may vary depending on the destination, local postal services and customs clearance.
International customers may be responsible for applicable import duties, customs charges or local taxes, unless these have already been collected at checkout.
Please check any applicable charges before placing your order.
3. Order Processing & Dispatch
We carefully prepare and package every order.
Once your order has been dispatched, you will receive a dispatch confirmation by email. Tracking information will be provided where available.
Please ensure your delivery details are correct before placing your order. If you notice an error, contact us as soon as possible at mailto:hello.gembloom@gmail.com.
If your order is delayed or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.
4. Returns & Exchanges
We hope you love your Gem & Bloom purchase. However, if you change your mind, you can notify us within 14 days of receiving your order to request a return, unless a legal exemption applies.
After notifying us, you have a further 14 days to send your item back.
To arrange a return, please email mailto:hello.gembloom@gmail.com with your order number and details of the item you wish to return.
For change-of-mind returns:
Items should be returned in their original condition, with any accessories and packaging where reasonably possible.
You may inspect items as you would in a physical shop.
Items that have been worn, used, damaged or handled beyond what is reasonably necessary for inspection may be subject to a deduction for any loss in value.
Return postage is the customer’s responsibility unless we agree otherwise.
Please use a reliable postal service and retain proof of postage.
Please contact us before sending your return so we can provide the correct return address and instructions.
5. Earrings & Hygiene-Sensitive Jewellery
For hygiene and safety reasons, earrings and other jewellery supplied in sealed hygienic packaging cannot be returned for a change of mind once the hygiene seal has been broken, where the legal hygiene exception applies.
Earrings with their qualifying hygiene seals intact may be returned within the applicable cancellation period.
This restriction does not affect your statutory rights if an item is faulty, damaged or not as described.
6. DIY Jewellery Kits & Custom-Made Items
Unused DIY jewellery supplies, charms, beads, chains and standard jewellery-making kits may be returned in accordance with our returns policy.
Items genuinely made to your personal specifications or clearly personalised for you may be excluded from change-of-mind cancellation rights.
Choosing from standard product options does not automatically make an item non-returnable.
Your statutory rights remain unaffected if an item is faulty or not as described.
7. Damaged, Faulty or Incorrect Items
We take great care when preparing orders, but occasionally something may go wrong.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 14 days of delivery, at mailto:hello.gembloom@gmail.com.
Please include:
Your order number
A brief description of the issue
Clear photographs, if available
We will review the issue and arrange an appropriate refund, repair or replacement in accordance with your statutory rights.
Where an item is confirmed to be faulty or incorrect, we will cover reasonable return postage costs where a return is required.
The 14-day contact request does not limit your statutory rights. Under UK consumer law, you may have additional rights regarding faulty goods beyond this period.
8. Refunds
Once a return has been received and assessed, we will process any refund due to your original payment method.
For eligible change-of-mind cancellations, we will refund the price of the returned goods and any applicable standard outbound delivery charge in accordance with UK consumer law.
Refunds will be made within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
If an item has been handled beyond what is reasonably necessary to inspect it, a lawful deduction may apply.
Please allow additional time for your bank or payment provider to process the refund.
9. Missing or Delayed Parcels
If your parcel has not arrived within the expected delivery window, please contact us at mailto:hello.gembloom@gmail.com.
We will investigate the delivery and work with the postal service to resolve the issue.
Where goods are lost in transit or not delivered as required, we will provide an appropriate remedy in accordance with applicable consumer law.
10. Contact Us
If you have any questions about shipping, returns or your order, please contact us.
Gem & Bloom
Website: https://gembloom.co.uk
Email: mailto:hello.gembloom@gmail.com
We are always happy to help and want every Gem & Bloom shopping experience to be a positive one.
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Nothing in this policy affects your statutory rights under applicable consumer protection law.